With Proximie, support is always near.

To access customer support, please log in to the Proximie platform and click the โ€˜helpโ€™ button from either the dashboard or the live session. Here you will find help forms where you can submit a query. You can also complete the form on this page to raise a support ticket.

If you have an urgent support query, you can chat on Whatsapp with the team by using the button below.

Form

Contact Name*
Contact Email*
Contact Phone

Country Selection

  • ๐Ÿ‡ฆ๐Ÿ‡ซ Afghanistan (โ€ซุงูุบุงู†ุณุชุงู†โ€ฌโ€Ž) +93
  • ๐Ÿ‡ฆ๐Ÿ‡ฑ Albania (Shqipรซri) +355
  • ๐Ÿ‡ฉ๐Ÿ‡ฟ Algeria (โ€ซุงู„ุฌุฒุงุฆุฑโ€ฌโ€Ž) +213
  • ๐Ÿ‡ฆ๐Ÿ‡ธ American Samoa +1684
  • ๐Ÿ‡ฆ๐Ÿ‡ฉ Andorra +376
  • ๐Ÿ‡ฆ๐Ÿ‡ด Angola +244
  • ๐Ÿ‡ฆ๐Ÿ‡ฎ Anguilla +1264
  • ๐Ÿ‡ฆ๐Ÿ‡ฌ Antigua and Barbuda +1268
  • ๐Ÿ‡ฆ๐Ÿ‡ท Argentina +54
  • ๐Ÿ‡ฆ๐Ÿ‡ฒ Armenia (ี€ีกีตีกีฝีฟีกีถ) +374
  • ...
  • ๐Ÿ‡ฟ๐Ÿ‡ฆ South Africa +27
  • ๐Ÿ‡ฐ๐Ÿ‡ท South Korea (๋Œ€ํ•œ๋ฏผ๊ตญ) +82
  • ๐Ÿ‡ธ๐Ÿ‡ฉ Sudan (โ€ซุงู„ุณูˆุฏุงู†โ€ฌโ€Ž) +249
  • ๐Ÿ‡ธ๐Ÿ‡ท Suriname +597
  • ๐Ÿ‡ธ๐Ÿ‡ฟ Swaziland +268
  • ๐Ÿ‡ธ๐Ÿ‡ช Sweden (Sverige) +46
  • ๐Ÿ‡จ๐Ÿ‡ญ Switzerland (Schweiz) +41
  • ๐Ÿ‡ธ๐Ÿ‡พ Syria (โ€ซุณูˆุฑูŠุงโ€ฌโ€Ž) +963
  • ๐Ÿ‡น๐Ÿ‡ผ Taiwan (ๅฐ็ฃ) +886
  • ๐Ÿ‡น๐Ÿ‡ฏ Tajikistan +992
  • ๐Ÿ‡น๐Ÿ‡ฟ Tanzania +255
  • ๐Ÿ‡น๐Ÿ‡ญ Thailand (เน„เธ—เธข) +66
  • ๐Ÿ‡น๐Ÿ‡ด Tonga +676
  • ๐Ÿ‡น๐Ÿ‡ณ Tunisia (โ€ซุชูˆู†ุณโ€ฌโ€Ž) +216
  • ๐Ÿ‡น๐Ÿ‡ท Turkey (Tรผrkiye) +90
  • ๐Ÿ‡ป๐Ÿ‡บ Vanuatu +678
  • ๐Ÿ‡ป๐Ÿ‡ฆ Vatican City (Cittร  del Vaticano) +39
  • ๐Ÿ‡ป๐Ÿ‡ช Venezuela +58
  • ๐Ÿ‡ป๐Ÿ‡ณ Vietnam (Viแป‡t Nam) +84
  • ...
  • ๐Ÿ‡ฟ๐Ÿ‡ฆ Zambia +260
  • ๐Ÿ‡ฟ๐Ÿ‡ผ Zimbabwe +263

Company Name*
Company Name on Proximie Platform*
Country*

  • Afghanistan
  • Albania
  • Algeria
  • American Samoa
  • Andorra
  • ...
  • United States
  • United Kingdom
  • United Arab Emirates
  • Zimbabwe

Support Bracket*

  • Organisation & Users & Logging
  • Network & Connectivity
  • Feed
  • Video Library
  • Equipment
  • In session
  • Other
  • Complaints*
  • Contract/Commercial*
  • Scheduling Event Support*
  • Requests (Features/Data)*
  • Spam
  • Dashboard

Severity*

  • Critical
  • High
  • Medium
  • Low

Subject*

Description (please include session date/time if applicable)*

Session ID

Equipment

  • Px Kit
  • Px Kit Lite
  • Px Powered
  • Intelligence Suite Sensor
  • Px Lens
  • Px Compact

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